Cancellation and Refund Policy

At Its Invitations, we strive to provide the best digital invitation services to our customers. This Cancellation and Refund Policy explains the terms regarding cancellations and refunds for our services. Please review this policy carefully before making any purchase.

1. Order Cancellation

Cancellations are allowed under the following conditions:

• Cancellation requests must be submitted within 24 hours of placing the order.
• If work on the digital invitation has already begun, cancellations may not be possible, or a partial refund may be issued depending on the work completed.
• Cancellations can be requested by contacting our support team at support@itsinvitations.com

2. Refunds

Refunds will be issued under the following conditions:

• If your order is canceled within the first 24 hours and work has not started, a full refund will be issued.
• If there is a problem with the final digital invitation that is the result of our error (e.g., defective file, incorrect delivery), we will correct the issue or offer a refund.
• Refunds will not be issued for minor changes, revisions, or if the content provided by the customer contains errors (e.g., incorrect spelling, dates, or event details).

3. Non-Refundable Services

Due to the nature of digital products, the following services are non-refundable:

• Completed and delivered digital invitations, unless there is a technical issue with the file itself.
• Customization fees for special or personalized design elements.
• Rush orders or express delivery fees are also non-refundable.

4. Revisions and Changes

We offer revisions to the digital invitations, but these revisions are limited to minor changes (e.g., text adjustments, color corrections) and do not include complete redesigns. If additional or major changes are requested after the order is finalized, additional charges may apply. These changes do not qualify for a refund.

5. How to Request a Cancellation or Refund

If you wish to request a cancellation or refund, please contact our support team at support@itsinvitations.com. Be sure to include your order number, the reason for the cancellation or refund request, and any supporting details. We will review your request and respond within 3-5 business days.

6. Timeframe for Refunds

Once a refund is approved, it may take up to 7-10 business days for the refund to be processed and credited to your original method of payment. Please note that this timeframe may vary depending on your financial institution.

7. Contact Us

If you have any questions or concerns about our Cancellation and Refund Policy, please reach out to us at support@itsinvitations.com. We are here to assist you and ensure a smooth experience with our services.

Thank you for choosing Its Invitations! We appreciate your trust and look forward to serving you with high-quality digital invitation designs.